Ongoing Network Support:

data central protects your business from the loss of critical information by conducting monthly system reviews, which also serve to monitor the operating efficiency of your network.

Quick response Network Trouble Shooting:

data central provides instant response support for network problems, via our managed services or remote support infrastructure, to minimise business disruption.

data centrals Care Plans:

Total Care - Maximum Cover
Total Care program gives you the ability to control of your IT costs as we diagnose and rectify problems immediately, backed by our 24-hour, 7-day, year-round technical support and on-site emergency service (contract only).

Extra Care:
Extra Care provides you with the same peace of mind as our Total Care product during the hours of  Monday-Friday from 7am to 7pm, (contract only).

Care Plus:
Care Plus provides you with remote support and on-site support Monday-Friday during standard business hours, excluding public holidays (Ad Hoc).

	Total Care	Extra Care	Care Plus
Managed & Monitoring Services	Yes	Yes	No
Managed Services Response Time	Immediate	Immediate	N/A
Remote Support & Help Desk	Yes	Yes	Yes
Remote Support & Help Desk Response Time	Immediate	Immediate	Immediate
On-site Technical Support	Yes	Yes	Yes
On-site Technical Support Response Time	2 hours	4 hours	Next business day
Cover	24 x 7 x 365	07:00 to 19:00 7 Days	09:00 - 17:30 Mon-Fri
After Hours / Call Out Fees	No	No	No
Onsite Support Discount	40%	25%	15%

Please Call for Adhoc pricing - Project work, installation and Audit rates are excluded from any of our care plans.
No charge for after hours / call out fees etc. only applies with our care plans - a fee will apply if there is no plan in place.